This week we are continuing our theme of bringing you 25 (more!) ways to improve the patient experience. From enhancing your patient parking to accurately communicating office wait times, this episode is chock-full of

The world of social media marketing is becoming more technical and complicated over time. There are a lot of tools out there, but which ones are worth your time and effort? It's clearly important

In this week’s episode, we share another 25 ways you can elevate your patients’ experience to a whole new level. Since Part I of our 25 Ways to Improve the Patient Experience, that brings

“Fine is the f-bomb of customer service.” Shep Hyken The numbers don’t lie: poor customer service costs businesses more than $75 billion a year according to a recent report. That’s up $13 billion since

Make no mistake about it: a patient’s perceived overall experience at your practice will make or break your reputation online and be the most critical factor in whether they choose to come back (or

If you’re like most practice managers, you’ve gone to great lengths and have even jumped through a few hoops trying to bring new patients through the door—all to feel like you’ve gone two steps

You’ve spent countless hours, blood, sweat, and tears, not to mention boatloads of money to market your medical practice, yet another 1-star review has hit you smack in the face. WTH? (that means ‘what