If you’re like most practice managers, you’ve gone to great lengths and have even jumped through a few hoops trying to bring new patients through the door—all to feel like you’ve gone two steps
You’ve spent countless hours, blood, sweat, and tears, not to mention boatloads of money to market your medical practice, yet another 1-star review has hit you smack in the face. WTH? (that means ‘what
Have you received an invoice in the mail to (urgently) renew your website domain name before it expires tomorrow? Or a frightening report card claiming your practice listings aren’t up to date on the
Jennifer Thompson speaking about managing and marketing your online reputation at SROA’s 35th Annual Meeting The most recent edition of Radiation Oncology News, a national publication distributed by the Society for Radiation
What does having a multigenerational workforce have to do with marketing your medical practice, creating a positive office culture and improving the overall patient experience? Everything. Whether it’s getting buy-in and engagement from your
Engaged patients have better outcomes, lower cost of care, and better overall satisfaction. And a key driver of patient satisfaction is developing a culture beyond clinical care that includes a digital culture of wellness
So, your doctors like to come to you (with a gleam in their eye) to ask your thoughts on them doing a webinar or some other idea to help market the practice. And most
“There are only three measurements that tell you nearly everything you need to know about your organization’s overall performance: employee engagement, customer satisfaction, and cash flow. No company, small or large, can win over
Benjamin Franklin once said, “If you fail to plan, you are planning to fail.” It’s easy to get bogged down in the day-to-day busyness and stress of the office. At times it can feel
Your patients are not who they were 10 years ago. The same goes for how they perceive their experience with your practice. Sorry to tell you, but it just isn’t the same. The truth