This week on the DrMarketingTips podcast, Jennifer and Corey discuss how your medical practice can achieve Ritz-Carlton-like patient care standards by making small, incremental changes in how you go about delivering customer service. As

Replacing employees can cost upward of 50% of the employee’s annual salary, not to mention the headache and lost productivity to your medical practice. Having a gameplan to develop and engage your employees can

Back from the ASOA (American Society of Ophthalmic Administrators) Annual Conference in sunny San Diego, CA, Jennifer and Corey share their insights and takeaways in this week’s episode of the DrMarketingTips podcast. Several key

This week, we introduce the final installment of our four-part series which now totals more than one hundred different action items to improve the patient experience at your medical practice. In this episode, we

This week on the DrMarketingTips Podcast, Jennifer shares valuable new data about the buying preferences of Generation Z consumers and outlines exactly how these 75 million American youngsters could wreak havoc on the way

This week we are continuing our theme of bringing you 25 (more!) ways to improve the patient experience. From enhancing your patient parking to accurately communicating office wait times, this episode is chock-full of

The world of social media marketing is becoming more technical and complicated over time. There are a lot of tools out there, but which ones are worth your time and effort? It's clearly important

In this week’s episode, we share another 25 ways you can elevate your patients’ experience to a whole new level. Since Part I of our 25 Ways to Improve the Patient Experience, that brings

“Fine is the f-bomb of customer service.” Shep Hyken The numbers don’t lie: poor customer service costs businesses more than $75 billion a year according to a recent report. That’s up $13 billion since

Make no mistake about it: a patient’s perceived overall experience at your practice will make or break your reputation online and be the most critical factor in whether they choose to come back (or