We get questions all the time about patient satisfaction surveys and whether or not they're worth the effort and money. Are they completely valid? Of course not. But, they can help identify certain trends within your
Let’s just come right out and say it: customer service is as integral to your practice as your medical degree is. That’s right. Before you cry blasphemy, think about your office’s most vital assets
More than 15 years ago, Dr. Brent Baldasare opened his chiropractic office in the corner of a shopping center at the edge of a growing university. He became a chiropractor after suffering a lower back injury, resulting
By the end of 2019, 66% of practices will offer online appointments and 46% of patients say they will use them. So what does this mean for your practice and why should you care? Digital
Patients are not customers...right? Have you ever stopped to think about what differentiates a patient of your practice from a customer of a business? A recent article written for KevinMD.com suggests patients are, in fact,
In today’s world, one unsatisfied patient with a computer and an axe to grind can seriously damage your online reputation.  Understanding the role that employees play in managing your reputation is critical to protecting
Like any business, your medical practice needs cash flow. And, the fastest way to increase cash flow is to bring in new business.  You want to bring the most dollars in while limiting the amount of
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