Patients are not customers…right?
Have you ever stopped to think about what differentiates a patient of your practice from a customer of a business?
A recent article written for KevinMD.com suggests patients are, in fact, not customers at all.
However, when we were reading over this post we immediately started to think of counterpoints and reasons why patients actually are customers. In this episode we discuss 6 reasons why patients aren’t customers from the author’s point of view and what makes them exactly that from our point of view.
Tune In to Discover:
- Why patients are less forgiving for poor customer service and what you can do about it
- A few of the keys that create good customer service from a patient perspective
- How patients have more choices than ever when choosing what doctor they’re going to see
- Action items you can implement in your practice today to improve customer serivce
Show Notes
Subscribing and Rating Our Podcast
If you like what you heard, please take a few seconds and subscribe, rate and review our show on iTunes. Here’s how:
Subscribe
To subscribe, click this link to open iTunes on your computer or press the green “Subscribe” button under the podcast player on this page just above this message. Once you’re in iTunes, you’ll find a “Subscribe” button as denoted by the (1) on the image below. After you’re subscribed, click the “Ratings and Reviews” button (2).
Ratings and Reviews
To leave us a rating and review, select the “Ratings and Reviews” button referenced above (2). Once there, select a star rating for the show (3) and leave your brief review (4).
