However, when we were reading over this post we immediately started to think of counterpoints and reasons why patients actually are customers. In this episode we discuss 6 reasons why patients aren’t customers from the author’s point of view and what makes them exactly that from our point of view.
Tune In to Discover:
Why patients are less forgiving for poor customer service and what you can do about it
A few of the keys that create good customer service from a patient perspective
How patients have more choices than ever when choosing what doctor they’re going to see
Action items you can implement in your practice today to improve customer serivce
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