Patients are not customers…right?
Have you ever stopped to think about what differentiates a patient of your practice from a customer of a business?
A recent article written for KevinMD.com suggests patients are, in fact, not customers at all.
However, when we were reading over this post we immediately started to think of counterpoints and reasons why patients actually are customers. In this episode we discuss 6 reasons why patients aren’t customers from the author’s point of view and what makes them exactly that from our point of view.
Tune In to Discover:
- Why patients are less forgiving for poor customer service and what you can do about it
- A few of the keys that create good customer service from a patient perspective
- How patients have more choices than ever when choosing what doctor they’re going to see
- Action items you can implement in your practice today to improve customer serivce
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