Nothing says Monday like an inbox of negative patient reviews. But, what can you do about negative reviews and when should you say, enough is enough?
In this week’s episode of the DrMarketingTips Podcast, Jennifer sits down with Dr. Jeff Segal, neurosurgeon turned attorney turned entrepreneur. Dr. Segal shares exactly how physicians should handle negative online reviews and what you should consider in order to avoid costly litigation.
Tune in to this week’s episode for these valuable insights:
- When physicians should seek the advice of an attorney
- What exactly is the best approach for dealing with negative reviews online
- How to safely respond to reviews without violating HIPAA
- Examples of how to de-escalate conflict so your patients will remove negative reviews