Nothing says Monday like an inbox of negative patient reviews. But, what can you do about negative reviews and when should you say, enough is enough?
In this week’s episode of the DrMarketingTips Podcast, Jennifer sits down with Dr. Jeff Segal, neurosurgeon turned attorney turned entrepreneur. Dr. Segal shares exactly how physicians should handle negative online reviews and what you should consider in order to avoid costly litigation.
Tune in to this week’s episode for these valuable insights:
- When physicians should seek the advice of an attorney
- What exactly is the best approach for dealing with negative reviews online
- How to safely respond to reviews without violating HIPAA
- Examples of how to de-escalate conflict so your patients will remove negative reviews
About Dr. Segal
Dr. Segal is a board-certified neurosurgeon who trained at Baylor College of Medicine. Dr. Segal also graduated from Concord Law School with highest honors. Dr. Segal is a partner at the Byrd Adatto law firm.
Dr. Segal launched Medical Justice in 2002. Medical Justice is a physician-based organization focused on keeping doctors from being sued for frivolous reasons. Dr. Segal also founded eMerit to help doctors protect and preserve their reputations – particularly online.
Dr. Segal has established himself as one of the country’s leading authorities on medical malpractice and online reputation.
Free Healthcare Awareness 2024 Calendar
Nearly every month of the year has a health holiday or observance, and there are also a number of awareness months that your patients and staff would love to know about. You also don’t want to miss chances to celebrate with your practice’s followers.
Free Healthcare Awareness 2023 Calendar
Nearly every month of the year has a health holiday or observance, and there are also a number of awareness months that your patients and staff would love to know about. You also don’t want to miss chances to celebrate with your practice’s followers.
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