You know meeting patient expectations is critical to your long-term success, but how do you get your staff on board and everyone pulling in the same direction?
In this episode of DrMarketingTips podcast, Jennifer sits down with nationally-recognized ophthalmic training guru, Sharon Alamalhodaei, COMT, OSC, to discuss what you can do to set employee expectations from the get-go, enhance staff engagement, and inject a customer service philosophy throughout your medical practice.
Tune in to discover:
- The greatest challenges now facing medical practices
- How to get your employees to buy into meeting patient expectations
- Why investing in staff training is so critical to employee engagement and the patient experience
- What you can do right now to enhance employee development and customer service within your practice
- Why having an outside party carry out your training is critical to success
References:
Sharon Alamalhodaei contact information:
Transcript Notes
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