You know meeting patient expectations is critical to your long-term success, but how do you get your staff on board and everyone pulling in the same direction?

In this episode of DrMarketingTips podcast, Jennifer sits down with nationally-recognized ophthalmic training guru, Sharon Alamalhodaei, COMT, OSC, to discuss what you can do to set employee expectations from the get-go, enhance staff engagement, and inject a customer service philosophy throughout your medical practice.

Tune in to discover:

  • The greatest challenges now facing medical practices
  • How to get your employees to buy into meeting patient expectations
  • Why investing in staff training is so critical to employee engagement and the patient experience
  • What you can do right now to enhance employee development and customer service within your practice
  • Why having an outside party carry out your training is critical to success

References:

Sharon Alamalhodaei contact information:

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Free 2022

Strategy Template & Healthcare Holiday Calendar

Create and execute a marketing strategy for your practice with our must-have 2022 Marketing Strategy Template & How-to Guide. PLUS never miss another healthcare observance with the included all-in-one 2022 calendar.

Get Yours Today

Transcript Notes

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