You know meeting patient expectations is critical to your long-term success, but how do you get your staff on board and everyone pulling in the same direction?
In this episode of DrMarketingTips podcast, Jennifer sits down with nationally-recognized ophthalmic training guru, Sharon Alamalhodaei, COMT, OSC, to discuss what you can do to set employee expectations from the get-go, enhance staff engagement, and inject a customer service philosophy throughout your medical practice.
Tune in to discover:
- The greatest challenges now facing medical practices
- How to get your employees to buy into meeting patient expectations
- Why investing in staff training is so critical to employee engagement and the patient experience
- What you can do right now to enhance employee development and customer service within your practice
- Why having an outside party carry out your training is critical to success
References:
Sharon Alamalhodaei contact information:
Free Healthcare Awareness 2024 Calendar
Nearly every month of the year has a health holiday or observance, and there are also a number of awareness months that your patients and staff would love to know about. You also don’t want to miss chances to celebrate with your practice’s followers.
Free Healthcare Awareness 2023 Calendar
Nearly every month of the year has a health holiday or observance, and there are also a number of awareness months that your patients and staff would love to know about. You also don’t want to miss chances to celebrate with your practice’s followers.
Transcript Notes
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