You know meeting patient expectations is critical to your long-term success, but how do you get your staff on board and everyone pulling in the same direction?

In this episode of DrMarketingTips podcast, Jennifer sits down with nationally-recognized ophthalmic training guru, Sharon Alamalhodaei, COMT, OSC, to discuss what you can do to set employee expectations from the get-go, enhance staff engagement, and inject a customer service philosophy throughout your medical practice.

Tune in to discover:

  • The greatest challenges now facing medical practices
  • How to get your employees to buy into meeting patient expectations
  • Why investing in staff training is so critical to employee engagement and the patient experience
  • What you can do right now to enhance employee development and customer service within your practice
  • Why having an outside party carry out your training is critical to success

References:

Sharon Alamalhodaei contact information:

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Get Your Free 2020 Marketing Strategy Template & How-to Guide

Take the first step to successfully attract and retain patients in 2020 with a detailed plan for getting your practice in front of the right patient, in the right place at exactly the moment they are looking for you.

Download Now

Get Your Free 2020 Marketing Strategy Template & How-to Guide

Take the first step to successfully attract and retain patients in 2020 with a detailed plan for getting your practice in front of the right patient, in the right place at exactly the moment they are looking for you.

Download Now

Transcript Notes

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