If you’re going to do one thing from a marketing perspective in 2020, invest in your people. Investing in your employees’ personal and professional development (as well as your own) will pay dividends to your practice in the long-run, including:
- Better patient satisfaction scores
- Decreased employee turnover
- Improved employee morale
- More high-star reviews
Marketing your medical practice today is about customer service and community, and how effectively you maximize both.
When you put dollars into training your employees and provide them with ongoing education, they will be the ones to pay dividends back into your client relationships. Marketing your medical practice today is about customer service and community, and how effectively you maximize both. And your entire organization needs to know, learn, and embody that philosophy to thrive and succeed.
Free Healthcare Awareness 2024 Calendar
Nearly every month of the year has a health holiday or observance, and there are also a number of awareness months that your patients and staff would love to know about. You also don’t want to miss chances to celebrate with your practice’s followers.
Free Healthcare Awareness 2023 Calendar
Nearly every month of the year has a health holiday or observance, and there are also a number of awareness months that your patients and staff would love to know about. You also don’t want to miss chances to celebrate with your practice’s followers.
You no doubt understand the importance of the patient experience to your bottom line. However, ensuring the patients’ health is now intricately linked to the physical, mental, and spiritual health of your employees. Far too often, employees are overworked and underappreciated, especially in a busy medical practice. Expectations are often high, and rewards are few and far between.
The fact is your employees can’t provide top-notch care if they’re not functioning at their highest level. And you can’t build great experiences for your patients without allowing your team the time they need to reinvest in themselves.
Today’s most successful medical practice managers realize their entire team now plays a role in marketing and managing the practice, including customer service, communication, patient expectations, and reputation management. That’s where proper training and an ongoing engagement strategy come into play.
Professional development is vital for your employees to gain new skills and usable knowledge. And you can’t put a dollar value on the dividends further training pays in terms of employee retention, improved customer service, and safety. Investing in your employees spurs increased job satisfaction, and contentment, reducing employee turnover rates and new employee onboarding costs.
Need we say more?
Check out some of the fun stuff we’re doing to engage medical practice employees here and here.
