You no doubt understand the importance of the patient experience to your bottom line. However, ensuring the patients’ health is now intricately linked to the physical, mental, and spiritual health of your employees. Far too often, employees are overworked and underappreciated, especially in a busy medical practice. Expectations are often high, and rewards are few and far between.
The fact is your employees can’t provide top-notch care if they’re not functioning at their highest level. And you can’t build great experiences for your patients without allowing your team the time they need to reinvest in themselves.
Today’s most successful medical practice managers realize their entire team now plays a role in marketing and managing the practice, including customer service, communication, patient expectations, and reputation management. That’s where proper training and an ongoing engagement strategy come into play.
Professional development is vital for your employees to gain new skills and usable knowledge. And you can’t put a dollar value on the dividends further training pays in terms of employee retention, improved customer service, and safety. Investing in your employees spurs increased job satisfaction, and contentment, reducing employee turnover rates and new employee onboarding costs.
Need we say more?
Check out some of the fun stuff we’re doing to engage medical practice employees here and here.