As more patients flock to social media and online reputation sites like Vitals.com and Healthgrades.com to publicly air their grievances, how can your practice turn these potential negative customer service interactions into positives for future patients? Listen in to find out.
In this episode, we discuss a few actionable items you can use right now to mitigate negative reviews online and promote positive office experiences for patients.
Tune In to Discover:
- What you can do to proactively improve patient experiences before they even walk in for their first appointment
- How soon you really need to respond to feedback left on your physician’s profiles
- Simple ways to find happy patients
- Other mediums you can provide to allow patients to voice their opinion
- The forgotten reason why you need an FAQ on your website and how it may calm patients down
Subscribing and Rating Our Podcast
If you like what you heard, please take a few seconds and subscribe, rate and review our show on iTunes. Here’s how:
Subscribe
To subscribe, click this link to open iTunes on your computer or press the green “Subscribe” button under the podcast player on this page just above this message. Once you’re in iTunes, you’ll find a “Subscribe” button as denoted by the (1) on the image below. After you’re subscribed, click the “Ratings and Reviews” button (2).
Ratings and Reviews
To leave us a rating and review, select the “Ratings and Reviews” button referenced above (2). Once there, select a star rating for the show (3) and leave your brief review (4).