Easy Ways to Turn Negative Patient Interactions Into Positives
As more patients flock to social media and online reputation sites like Vitals.com and Healthgrades.com to publicly air their grievances, how can your practice turn these potential negative customer service interactions into positives for future patients? Listen in to find out.
In this episode, we discuss a few actionable items you can use right now to mitigate negative reviews online and promote positive office experiences for patients.
Tune In to Discover:
What you can do to proactively improve patient experiences before they even walk in for their first appointment
How soon you really need to respond to feedback left on your physician’s profiles
Simple ways to find happy patients
Other mediums you can provide to allow patients to voice their opinion
The forgotten reason why you need an FAQ on your website and how it may calm patients down
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