In module 2.1 we focus on achieving patient satisfaction using strategies, case studies and examples to help you achieve the highest possible levels of patient satisfaction at your medical practice.
In this Session we Discuss:
- The Importance of Patient Satisfaction to Your Bottom Line
- The Often Overlooked Role of Support Staff in Keeping Patients Happy
- Social Reviews – Why Do They Matter So Much?
- 3 Easy Ways to Create Online Patient Satisfaction Surveys
- Little Known Secrets for Dealing with Online Reviews
- Steps to Encourage Positive Feedback from Patients
- PDF – Slides
- CAHPS Links: