Online reviews have changed how patients choose their doctors. Negative interactions with staff members are broadcast in real-time to anyone who looks up your practice and can be the determining factor in someone’s decision to contact you for treatment. 

Providing positive patient experiences is more critical than ever for growing your practice. A recent study found that 82% of patients say that the quality of customer service at a healthcare practice is the number one reason they chose to go there for treatment. 

What practices can do to meet patient expectations largely rests on staff training and how your team members engage with patients daily.

In this episode of the DrMarketingTips Show, hosts Jennifer and Corey explore how staff training impacts patient satisfaction and what medical practices can learn from the customer service industry. 

Tune in to discover:

  • How do patients expect to be treated by medical professionals
  • Why staff training is crucial to improving patient satisfaction
  • Methods for teaching your staff to engage with patients
  • Key lessons from the customer service industry about improving the patient experience at your practice 
  • How staff training can improve employee relationships and increase retention rates

Free Healthcare Awareness 2023 Calendar

Nearly every month of the year has a health holiday or observance, and there are also a number of awareness months that your patients and staff would love to know about. You also don’t want to miss chances to celebrate with your practice’s followers.

Get Yours Today

Free Healthcare Awareness 2023 Calendar

Nearly every month of the year has a health holiday or observance, and there are also a number of awareness months that your patients and staff would love to know about. You also don’t want to miss chances to celebrate with your practice’s followers.

Get Yours Today

Subscribing and Rating Our Podcast

If you like what you heard, please take a few seconds and subscribe, rate and review our show on Apple Podcasts. Here’s how:

Subscribe

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Ratings and Reviews

To leave us a rating and review, scroll down to the “Ratings and Reviews” section below the episode listings. Then, you can click the button that says “Write a Review” and proceed to give us 5 stars *wink*.

Thank You for Your Support.

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