Customer Service Has Gone Social: What You Need to Know
As more and more patients flock to social media to air their grievances, how can your practice turn these potential negative customer service interactions into positives for future patients? In this 7-minute audio blog, we discuss a few tips you can use right now to mitigate negative reviews on social channels and promote positive office experiences for patients.
Listen to discover:
What you can do to proactively improve patient experiences before they even walk in for their first appointment
How soon you really need to respond to feedback left on social media profiles
Simple ways to find happy patients
Quick ways you can provide other avenues aside from social media / online reputation management sites to allow patients to voice their opinion
The reason why you need an FAQ on your website and how it calms patients down
Click the play button below to get started or download the audio blog and take it with you.
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