Let’s just come right out and say it: customer service is as integral to your practice as your medical degree is. That’s right. Before you cry blasphemy, think about your office’s most vital assets (hint: you aren’t number one). It’s your patients – or your clients, customers or whatever you want to call them – [...]

By: Jennifer Thompson Effective delegation is the secret to successful leadership. The purpose is two-fold: to accomplish the task at hand and to develop the employee charged with its completion. Applied properly, it’s a technique that saves time, money, and morale, while increasing the capabilities of your human resources. Mishandled, delegation can be a catastrophic [...]

by Craig Melton What every Leader needs to know– 1. Starts with you 2. Have the right players 3. Every player on the team has a key role 4. How to handle adversity 5. Keep your priorities in order Starts with you Personal Accountability is the number one enemy in the world today. We are [...]

Leadership in business is often mentioned, but never expressed by actions. Leadership is the ability to lead others to new levels of success and the best way to lead others and a company in the right direction is having the ability to adapt to change. Change is constant in our society and our business and [...]

The short interval approach to management is the reduction of the process of management to the shortest possible meaningful cycle. The shortest meaningful cycle is defined as that period of time where the most complete business information may be generated to support profitable decisions. This period is usually defined as a week. A week is [...]